Why do I have to wait over 2 weeks for help?

I am getting code 771 and I was told last night I have to wait until Dec 31 for a technician to adjust my dish.  That is 17 days from now.  I will have kids home for christmas break.  I can't be without service.  I waited two weeks last year for a tech to come out and fix a similiar problem.  I have been a DirecTV client for 13 years, does that mean anything to this company?

Frustrated in Chicago