4 Messages
Cant pay prepaid line please help.
i just ported my number from verizon physical sim to att esim.
i actived the esim and my number shows under the esim ,but it says pay now and i have no data. i tried using 4 different credit cards and then paypal. Paypal charged me but paygonline still says due now and i have no internet and cant make calls.
also when i login to the myatt app doesnt even have my line listed but has my dads old line and and says suspended but hes on straightalk.
Please help
Accepted Solution
williamb77
4 Messages
6 days ago
Fix was to try to make a payment over the phone with wifi then ask to speak to billing and then they fixed it and said it was an issue on their end.
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formerlyknownas
ACE - Sage
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118.4K Messages
6 days ago
Power cycle the device
By the way if you purchased prepaid service you log into the paygo online website, not my ATT. You log in with your 10-digit phone number. You should have also created a password and a PIN code during activation
(edited)
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williamb77
4 Messages
6 days ago
I did that twice but i will again now .
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williamb77
4 Messages
6 days ago
Nope didnt work
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ATTHelp
Community Support
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232.9K Messages
6 days ago
Hi @williamb77,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Andrew, AT&T Community Specialist.
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