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Contributor
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1 Message
Unable to pay prepaid bill
I have more than enough money on a prepaid debit card but when I try to pay my prepaid bill, it keeps saying my card was declined and I need to contact the bank card, (which is not right). I am able to make other online e purchases with the same card but for some reason can not make this purchase. Please help!
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello, @Deadmau5,
We can understand your distress. On this, you'll need to contact the institution that supports the prepaid debit card for assistance.
Have a great week!
James, AT&T Community Specialist
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