Contributor
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1 Message
Android galaxy express prime 2
I just bought yesterday the Samsung galaxy express prime 2. This morning it was saying that my password was invalid and locked me out so I tried resetting it now my phone is not turning on and it is staying at black screen I tried to take the battery out, I try taking the Sim card out and it will still not turn back on I just bought the phone yesterday and I paid $141 for eig this morning it was saying that my password was invalid and lock me out so I tried resetting it now my phone is not turning on and 80 staying at black screen I tried to take the battery out, I try taking the Sim card out and it will still not turn back on I just bought the phone yesterday and I paid $141 for it.
ATTHelp
Community Support
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232.9K Messages
7 years ago
Hello @Lexiekraml1,
I’m sorry to hear that you are experiencing issues with your device. I would be more than happy to take a look for you!
If you experience issues with a device within the first 14 days I would recommend taking the device to the original point of sale to have the device switched out for different new device
I hope you find this helpful! Have a wonderful day!
James, AT&T Community Specialist
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