2 Messages
AT&T Motivate (V341U) Keeps... sort of restarting???
Hi, so very recently my AT&T Motivate (Model V341U) started to randomly... restart? It would suddenly go black and into the "Powered by Android" startup screen, but it'd load very quickly. I'd just put in password, it'd say "Phone Loading" (or something along the lines), and it'd seem normal. Few minutes later, it'd do the same thing again.
This has happened like 4 times within 20 minutes, and each time the "restart" is very quick, happens within 1 minute. It's not on low battery, and I cleared storage slightly just last night? 12.35/16GB internal storage used. The battery does seem to get hot really quickly though.
Anyways, what can I do to solve this?
formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
This is a low budget device. I don't know how long you've had it, but it might be time to replace it.
That sort of behavior they refer to as a bootloop. And it probably means a major failure of the hardware/motherboard on the device. I hope you backed up
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @obbyksh,
Thanks for reaching out to us, and we completely understand how important it is to stay connected through phone.
You can try these troubleshooting steps if you haven't tried.
Once, you have tried these steps please do refer to this link for more information.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.
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obbyksh
2 Messages
2 months ago
@formerlyknownas
Thank you for the really quick response! So I actually searched a bit on google, and I see what you mean by bootloop, but the thing is that I can actually load stuff in. Like, after the "restart", I start up the phone, can use apps, calls, etc, just after a few mins it "restarts" again. It's not exactly completely stuck on the boot-up screen, like usualy bootloops.
I've had this for not exactly TOO long, it was passed down, but at least 2 years. I did drop it and crack the screen pretty badly, but there was no really evident problems. I have storage issues (unable to take pictures, save screenshots, etc), but I did have those issues for months now and I cleared storage a bit recently.
It's backed up, but generally this would be unfixable right?
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formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
Alice put it this way the cost to buy a new one is less than the cost to fix the screen. Just replace the phone. Sorry if that's not the answer you're hoping for. But the good news is it's working well enough so you should be able to transfer all of your data to a new device so not all is bad
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