New Member
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1 Message
ATT won't unlock my phone
I requested to have my phone unlocked. I was told they can't
I was with AT&T prepaid for the last 2 years. I had brought my phone to AT&T (paid off).
My yearly subscription to ATT ended yesterday, and now I'm with someone new.
I contacted them, and they said they can't unlock it because I'm no longer with them.
So basically they are holding my phone hostage?
I don't have a phone right now because of this. It (Edited per community guidelines).
Constructive
Former Employee
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32.9K Messages
2 years ago
Go to the unlock portal. Phones can’t be unlocked by phone reps.
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formerlyknownas
ACE - Sage
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118.4K Messages
2 years ago
Is it even carrier locked?
Are you filling out unlock request correctly? (Filling in "no" and not using your number)
The unlock portal does not require you be a customer, although that would make it easier to get help. You should have unlocked before porting out!
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skidz
1 Message
3 months ago
my roommate gave me his old phone and he got a new one. he is still an att customer, but they wont unlock the phone for me or him. i want to go with another carrier. his sim wont even work in the one thats locked. gonna write to fcc about situation. forcing someone to buy another phone when one i still good and working
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formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
@skidz
If it's his phone, he has to unlock it. AT&T will unlock it once he has met all of the requirements which include paying off his final bill
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