bluetooth error "an app is needed to connect this device"

Maybe your earbuds require an application?  I have several pair of wireless bone conducting earbuds, shokz, oladance, and the app is required for pairing. 

They are earbuds from 1MORE. I tried downloading their app and I also tried the SmartThings app. Both required a connection through the bluetooth setting of the phone, which again said: I need an app. What app?

Well they have at least 3 apps, for different ear buds...

Hello @benjeck, we hear you, and let's get the help you require.

If your Galaxy S10e is having trouble connecting to your earbuds, here are some steps you can try:

1. Check Bluetooth Settings:

   • Swipe down from the Notification bar on your phone.
   • Select the Bluetooth icon to turn it on or off.
   • Make sure Bluetooth is enabled¹.

2. Pair Your Earbuds Manually:

   • Open the lid of the charging case for your Galaxy Buds.
   • If you’ve previously connected your earbuds to another device, you’ll need to manually turn on pairing mode.
   • To do this, place the earbuds in your ears and press both touch panels for 10 seconds. Wait for continuous beeps².

3. Troubleshooting with Samsung Community:

   • If the above steps don’t work, you can seek further assistance on the Samsung Community.
   • Some users have reported similar issues, and Samsung representatives have provided solutions there.
   • You can also send a private message to a moderator with the model code and serial number of your earbuds

Let us know if the above information helps!

Thanks for visiting AT&T Community Forums.

Jessica, AT&T Community Specialist.