Cancel unlock request - bad email

I sent the request via the unlock portal, the unlock portal ignored the email address I supplied and sent the message to the email address on file, which does not exist. I cannot make another request via the portal while I already have a pending request, but I cannot complete the pending request because that email address doesn't exist

I contacted support, they said they couldn't do anything for me, and that I need to wait 24 hours for the request to automatically expire, then I can try again.

However, searching on the internet led me to this forum. it seems that many requests do not actually automatically expire in 24 hours:

https://forums.att.com/t5/Apple/Cancel-Unlock-Request/td-p/5111379

https://forums.att.com/t5/Apple/Cancel-unlock-request/td-p/5638000

https://forums.att.com/t5/Other-Phones-Devices/How-to-cancel-unlock-request/td-p/5700944

it seems like @ATTHelp can help with this:

https://forums.att.com/t5/AT-T-Internet-Equipment/cancel-one-device-unlock-request-and-submit-a-new-one/td-p/5473792

but I need them to PM me, as I have no idea how to PM them on this platform.

actually never mind, talking to sales rep on the chat portal got my phone unlocked: https://www.att.com/contactus/index/wireless.html?tab=1

hope this helps someone else

I couldn’t find how to get to the chat portal or anything? I clicked on the link and all that.