3 Messages
Carrier Unlocking Google Pixel 7 Pro
Hello Community,
I'm Using Google Pixel 7 Pro I've recently submitted an unlock request to AT&T and it got approved. and got email stating below
Use these instructions and this code from your device's manufacturer to unlock your device.
Your unlock code: UNLOCK_NOT_SENT
Your unlock instructions:
1. Insert non-AT&T SIM card. The
notification "SIM card isn't supported" is expected.
2. Connect device with Wi-Fi.
3. See the notification "Carrier lock removed. The device can now be used on any network."
4. Go to Settings > Network & internet > Mobile network, and confirm the non-AT&T Mobile data enabled.
I ve followed above instructions but I'm not getting any notification stating "Carrier lock removed. The device can now be used on any network."
i even tried network reset, factory data reset, and UUID codes[＊＃＊＃7465625＃＊＃＊. from Google support page. still I'm not able to activate my new sim.
Accepted Solution
formerlyknownas
ACE - Sage
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118.4K Messages
7 months ago
If it still won't unlock and you've done everything right most likely AT&T unlocks the wrong IMEI. Try submitting a request again. If you get a response that that IMEI has already been unlocked, there's definitely been a miscommunication between AT&T and Google.
Then it's time to file an FCC complaint. A routine FCC complaint is a free short form that you can Google for access. It's very simple and you simply state that you've submitted unlock requests and the phone still won't unlock. That complaint is forwarded back to AT&T upper management so somebody beyond the first line customer support will take a look at why the phone is not processing correctly
Usually someone will call you to let you know what has been done within two to three business days
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joeldf
ACE - Guru
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1.3K Messages
7 months ago
@ManoharK9
See the solution in this thread...
https://forums.att.com/conversations/android/unlock-approved-but-it-says-unlock-not-sent/6517ac534ccaae0b11111ec1
Pixel phones are different and has a different process that does not involve codes. AT&T just hasn't changed their unlock portal system to account for that.
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ManoharK9
3 Messages
7 months ago
Hello @joeldf,
Thank you for your response. I'm not a able to move forward from step 3 I'm not getting any kind of notification stating "Carrier lock removed. The device can now be used on any network".
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frankolamar
4 Messages
7 months ago
Hey @ManoharK9 Did you finally get the the "Carrier lock removed. The device can now be used on any network". notification, having the same problem.
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Hi @frankolamar, we understand your situation. We're here for you to help.
Please meet us in a DM, because we need some account related information, and let's get this sorted for you. We have already initiated a DM for you.
We look forward to speaking with you!
Thank you for visiting AT&T Community Forums!
-Sia, AT&T Community Specialist.
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doougsini
6 Messages
7 months ago
I am having the same problem. How was it resolved? My phone is pixel 7 and unlock was approved. But when I insert new SIM, I get notification saying "SIM card isn't supported". I found this instruction,
but I am blocked at step 3. I don't get any notification saying "Carrier lock removed."
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formerlyknownas
ACE - Sage
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118.4K Messages
7 months ago
Have you accomplished step two?
Pixel phones unlock the similar to the way iPhone does, by connecting to servers operated by its manufacturer .
This is why you need that Wi-Fi connection. Your phone should also be signed into a Google account and capable of functioning over a Wi-Fi network. If you do not have Wi-Fi at home you need to find a Wi-Fi network in order to complete the unlock process.
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ATTHelp
Community Support
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232.9K Messages
7 months ago
We understand how important it is to get the device unlock. We're here to help you with the information that you require, @doougsini.
We are going to reach out to you in DM to take a look at account details and help you with unlock related information. Please look out for a DM notification from us.
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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doougsini
6 Messages
7 months ago
@formerlyknownas I tried again in this morning and it still doesn't work.
Yes. My phone is connected to WiFi.
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doougsini
6 Messages
7 months ago
@formerlyknownas Thank you for the reply. I just re-requested to unlock the phone. This will be the third request. For the first two requests, I entered IMEI with fingers. At this time, I copied IMEI from the phone and sent it to a messenger that I can confirm from my laptop, and copy + pasted it in IMEI field from the laptop.
And I got the third approval just now! But I just tried again, switching SIM, and still see "SIM card isn't supported."
I just had a call with AT&T agent, but the person was not knowledgeable.
I just filed a FCC complaint and had assigned a ticket number. Let's see what it brings me.
Thank you.
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