Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The Samsung Galaxy S24

AT&T related help: Activate and use your device



lmiller115's profile

2 Messages

Sunday, April 21st, 2024 5:27 AM

esim while traveling in Europe

I would like use an esim I purchased ( not through ATT) for while I am in Europe. When I scan the qr code I get an error message stating my phone is locked. Is there a way to unlock the phone or bypass so that I may use the esim.

Accepted Solution

Official Solution

ACE - Master

 • 

11K Messages

3 months ago

You need to unlock the phone to be able to use non AT&T SIMs.

https://www.att.com/deviceunlock/

There is no override or bypass.  The phone just needs to meet the unlocking requirements and be unlocked.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.