Contributor
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1 Message
Galaxy J7 calls cutting in and out
3 weeks ago I left Sprint for ATT and purchased a Samsung Galaxy J737A. I have a problem with calls cutting in and out every 30 seconds or so. I am within 2 miles of cell tower but seldom have more than one bar signal strength. Any suggestions?
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @BigmamaB.
We’d like to give you a better calling experience. What is your zip code? Does the lower call quality happen in places other than your home? Does it happen outside and inside buildings? We recommend using our Troubleshoot Device tool by selecting your device and picking ‘Phone calls’ under ‘Service/Network issues.’
If the call quality issue is specific to one location, we advise using our Mark the Spot app to report it. We use the data from the app to see how we can improve network connectivity. Let us know if you have further questions. Thanks for reaching out to us on Forums!
Dawn, AT&T Community Specialist
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