Contributor
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2 Messages
HTC One M9 no longer receiving mms
Help! Suddenly my phone will not receive group messages or pictures. I can still send and everything else woks. All settings are correct. Is this something from an update? What setting can I change or uninstall to make this work again? Not getting group mms messages costs me work. Help! Thanks in advance.
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ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @Eddie38,
Welcome to the Community Forums! I definitely understand how this has become a cause of concern for you, and I would be more than happy to help!
Have you tried our Troubleshoot and Resolve Tool? It’s a super helpful tool capable of resolving a multitude of issues. Once open, choose your device and go to Messaging under Service/network issues. A resolution is given once all the questions are answered.
Resetting your network settings is also a great way of reestablishing your device’s connection. You can do this by going to Settings > Backup & Reset > Reset Network Settings.
If you still need assistance, please let us know! I hope you have an amazing rest of your day.
Jax, AT&T Community Specialist
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Eddie38
Contributor
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2 Messages
6 years ago
None of this works. In fact, factory resetting allowed me to receive mms for about 4 hours but then whatever "updates" followed caused the same issue.
This is making me insane. Have now lost 3 jobs (thousands in income) because I did not get the group text to respond to.
HELP!!!!!
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BrianMorris
Contributor
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1 Message
6 years ago
I am having the same problem and it started at the same time. The above fixes do NOT Work. HELP!
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tdstoneman
Contributor
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1 Message
6 years ago
Just noticed the same thing. Spent 2 hours with AT&T support and got nowhere.
Went online and tried every troubleshoot I could find including adding a new APN.
Has anyone found the fix for this?
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