Contributor
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2 Messages
My Kyocera Hydro Air Keeps Freezing
I have a Kyocera Hydro Air and it keeps freezing on me. I always restart it with the power button and the volume and then it works fine until a day or so later or maybe even a couple hours later and it freezes again. Please help 😕
ATTHelp
Community Support
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232.9K Messages
8 years ago
Greetings @AngelicNight22!
The Hydro is an awesome phone! I’m sorry it’s been giving you such trouble that would definitely get annoying quick!
We appreciate that you’ve come to the forums for help! Let’s get started!
The best thing to begin with to get a baseline, is our troubleshooting tool for Display Screen > Sometimes Frozen > Display Lit but Frozen.
This will take you through the most common reasons for your phone to lock up like that, and provide many great solutions.
Feel free to keep us updated on this matter! We want to help however we can!
Tom, AT&T Community Specialist
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AngelicNight22
Contributor
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2 Messages
8 years ago
The Phone quit on me now. It won't turn on and It's fully charged.
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ATTHelp
Community Support
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232.9K Messages
8 years ago
Hello@AngelicNight22
Sorry to hear about your phone quitting on you. Please send us a private message with your name, phone number, and a breif description of your issue and we'll certianly assist you.
Tom, AT&T Community Specialist
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Tlamm99
Contributor
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2 Messages
8 years ago
My hydro air go phone is doing the same thing!!!! Freezes every few hours....
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David606
Employee
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3.5K Messages
8 years ago
Hydro Air is a low-end, entry level device. It has 1GB of RAM and 8GB of internal memory.
Too many third party allications and content on the device will slow it down, causing it to freeze and lock up. I'd factory reset.
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Tlamm99
Contributor
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2 Messages
8 years ago
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ATTHelp
Community Support
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232.9K Messages
8 years ago
Hi there @Tlamm99!
I’m sorry to hear about the issues with your Kyocera! Do you have to force restart it after it does this?
If you ruled out applications, and software issues (via a factory reset), then the phone may have a hardware problem that is not fixable through traditional troubleshooting.
At that point you would want to contact the manufacturer for a possible repair service, or even possibly replacement options.
My apologies for that, thanks for reaching out though!
Tim, AT&T Community Specialist
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