4 Messages
Not receiving text messages, calls or voicemails when my phone is off
I've had confirmed that I'm not receiving texts or voicemails when my phone is turned off. AT&T's chat service won't load. Guess I have to blast them here!
In the past, when I turned on my phone any texts or voicemails I received while my phone was off would pop up, but apparently that's not included with my monthly plan any more.
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hey @CiSullivan,
We understand the importance of receiving those messages and voicemails, and let's get the help you need.
The below steps can help you to receiving the messages and voicemails.
Hope this helps! Feel free to contact us if you have any further questions.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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CiSullivan
4 Messages
2 months ago
None of this worked. Eventually AT&T remotely connected to my cell phone and fixed it. They never told me what occurred or how to stop it from happening again.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hey @CiSullivan,
We are happy to hear that your issue was resolved. Please feel free to contact us if any further questions.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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CiSullivan
4 Messages
2 months ago
What a hilariously tone deaf and unproductive response
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MildlyBothered
147 Messages
2 months ago
lol leave it to AT&THelp with their bot replies… I honestly have no idea why that happened but just sleep soundly knowing that tech support can fix it again if it happens :) if/when they fix it again ask them what they did!
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CiSullivan
4 Messages
2 months ago
I would've asked, but it was fixed through their automated service online. It just said "We've encountered an issue." with no further information on the cause of the issue.
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