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Contributor
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2 Messages
Pay for data add on successfully, but still cannot use data
I am in $30 month plan, AT&T prepaid. I bought a $5 for 250 MB data add on, and my bank account already shows I have $6.61 (include tax) transaction with AT&T.
However I still cannot use data, at the beginning I thought it was my phone's problem, but I found I cannot use data both in my unlocked Samsung and AT&T Nokia Go Phone.
Then I log in to my AT&T account, I find the system says I have no data add on! But I have paid, and I even got the message saying my prepaid payment is successful! Why?
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @songsuo0126,
We'd be more than happy to take a closer look into why this data add on is not showing up on your PREPAID account. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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