Contributor
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1 Message
Phone Going Haywire
I have a ZTE Z812 android. All of a sudden, the phone is frozen, so I cannot swipe up to the passcode screen to enter my passcode. Occasionally, I can access the passcode screen, but I can only enter 1 digit of my passcode. The quick settings bar at the top of the screen has started blinking rapidly, and will expand down, then scroll up without any prompting. The phone is fully charged. I have turned the phone off and on many, many times. How can I access my phone? Has anyone else had this problem? Thanks
ATTHelp
Community Support
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232.9K Messages
7 years ago
Hello @mlnewson,
Welcome! This is a very interesting issue, but I’m glad you brought it to our attention; I’d be more than happy to assist you.
Have you tried our Troubleshoot & Resolve Tool? It’s like having your own personal technical support assistant! Once here, choose your device and select Screen under Device/software issues. Answer all the questions as accurately as possible to receive the best resolution.
Let us know if you need any additional assistance. I hope you have a great rest of your week!
Jax, AT&T Community Specialist
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