2 Messages
Phone purchase through Walmart
Signed up for 2 lines ATT and signed up for 2 phones.
Service where we lived was horrible..Went to another Cell provider
Wanted to use phones we got from Walmart for Att.
Phones were locked from other carriers to use on their network.
Paid off both phones which should unlock them both
Now they say I have to wait 60 days for unlock.
Trying to take phones back and get my money back.
Went to ATT store. said go to Wal Mart...Walmart says go to Att where we paid phones.
We are ready to go to Corporate ATT as well as the State Attorney Generals Office in NC and
Go to SEC and lodge a complaint!!!!
Really Mad,,,,
I WILL HAVE MY DAY WITH THESE CORPORATE LOSERS,,
9Rustedspur9
2 Messages
2 months ago
Help me
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JefferMC
ACE - Expert
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36K Messages
2 months ago
Where did you buy the phones? You would take them back there.
How long ago did you buy the phones? More than 14 days? You're stuck with them.
If you're stuck with them and want to use them, then you have to keep them active on AT&T for at least 60 days before AT&T will unlock them. You agreed to all this when you bought them.
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Juniper
ACE - Expert
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32.5K Messages
2 months ago
AT&T sells service. Phones are a means to that. They are not going to sell you a phone to immediately take it to another provider. Whether you have phone on installment plan or paid in full at purchase, they work similar.
https://www.att.com/deviceunlock/
You can return phones within 14 days as buyers remorse instead. Still pay for that month of service (no proration) but you can get money back on the phones (minus restocking fee). Don't forget to call to complete cancel. That is the time you get to verify if service will work for your or not. After that then you use their service for at least 60 days.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @9Rustedspur9,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Andrew, AT&T Community Specialist.
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