3 Messages
Received unlock code, but my phone is not giving me a notification to enter the code in
I submitted a request for an unlock code, and I got approved and received the code and instructions. I was told to turn the phone on and wait for the notification where I can enter the code. I never got that notification. What do I do to trigger that notification? Is there something I can do instead?
Accepted Solution
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @ndrich ,
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting AT&T Community Forums.
Gary, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
You're supposed to install a non AT&T SIM card...
Did you?
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ndrich
3 Messages
2 months ago
Yes I did. I do not have an at&t sim card.
(edited)
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formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
So what carrier SIM did you install?
Please provide complete information when you post on a community forum. This is not a place for 20 questions. If you installed a Verizon SIM or a boost Mobile SIM or something else please say what sim from what service provider
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @ndrich
We hear you, and we would like to shed some light on this.
Once the unlock request is approved, you will receive a text message or email with the unlock code and instructions to unlock your device. You can follow the instructions to use the unlock code and unlock the device. Also, you can try installing any other carrier sim, and it should give you a prompt to enter your unlock code.
You can find more detailed information depending on the device at https://www.att.com/idpassets/support/pdf/ATTDeviceUnlockCodeInstructions.pdf.
Hope this helps! Feel free to contact us if you have any further questions.
Thanks for visiting AT&T Community Forums,
Gary, Community Forums Specialist.
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ndrich
3 Messages
2 months ago
I installed my Mint Mobile sim. I have a Motorola G stylus 5g. When I turn on my phone it does not give me the notification to enter in the code I had received from my unlock request from AT&T after having that approved. There is not notification that pops up after any length of time after I turn my phone on. I have turned the phone off and on multiple times. It's been on for hours with no notification.
I was not trying to play 20 questions, I was not aware that my service provider was relevant information. This is a situation I have never dealt with before so I do not know what relevant information I need to provide to get help.
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