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5 Messages
receiving calls from landlines
I cannot receive phone calls from landline phones. I have been trying since 3 this morning and nothing. I can get calls from other cell phones though. Any one else having issues? They say no outages, but this has been an issue on and off since the first outage months ago!
ATTHelp
Community Support
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232.9K Messages
20 days ago
Hi @DeniceThompson17
We understand your concern. Let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page- https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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spoom2
Expert
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19.7K Messages
20 days ago
All landlines or landlines in the same area code and exchange? Sounds like a routing issue to me.
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DeniceThompson17
5 Messages
20 days ago
It is not in the same area code and exchange. It was multiple area codes that is not able to call me.
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spoom2
Expert
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19.7K Messages
20 days ago
Then it must be an AT&T issue, unless all those area codes and exchanges were out of the same switch. Can you provide the area codes and exchanges and tell us if any landlines can call you.
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DeniceThompson17
5 Messages
20 days ago
216, 440, 330. These are in Ohio within 50 miles of Cleveland. My sister who lives about 45 miles south of where I do, is having the same issues with her phone as well. When I called AT&T this morning, they couldn't give me an answer as to why this was happening and this is not the first time this has happened.
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spoom2
Expert
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19.7K Messages
20 days ago
To see what switch they work out of I also need the exchange (Area Code) (xxx)
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