Tutor
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6 Messages
S5 constantly getting 'Check Battery Cover' message after 4.4.4 update
Ever since I was updated to 4.4.4 everytime I unlock my phone to use it after being idle for about 5 minutes I get the 'Check Battery Cover' pop-up message. I use to only get this message after I restarted my phone, but now I get it everytime.
Anyone else having this issue? Any way to turn this off? Extremely annoying.
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello! @AAPLA1 Thanks for posting your concerns.
Sorry to hear you are getting the message to check the battery cover. I would recommend pulling the back and battery while the phone is on. Wait for about 1-2 minutes, then place the battery in and ensure the back cover is on correctly.
Hope this helps!
Charise
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AAPLA1
Tutor
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6 Messages
9 years ago
I followed your instructions exactly, but unfortunately it has not resolved the problem. I am still getting the ‘Check Battery Cover’ message when unlocking my phone.
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jestep_97
Tutor
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11 Messages
9 years ago
I have the same issue here, only started after the 4.4.4. update
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jestep_97
Tutor
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11 Messages
9 years ago
And no the battery cover is not lose
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crisden
Contributor
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2 Messages
9 years ago
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AAPLA1
Tutor
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6 Messages
9 years ago
Although I'm not using the S-view version I do have the Samsung wireless charing caseplate. Wonder if it has something to do with that? Although I assumed the message was just a simple reminder and not that the phone had sensors to detect if the caseplate was loose or not. Either way I agree this has been extremely annoying. Does it almost everytime I unlock my phone.
AT&T, any updates on this issue?
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bsaxton30080
Contributor
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1 Message
9 years ago
I do not have the charging back plate, but I do have the Sview cover and I can confirm this is happening immediately following the 4.4.4 update. I have tried the advice above without success. Thankfully I'm within all grace periods on my phone and contract, so unless there is a timely response from AT&T, I will be gladly returning the phone and cancelling the plan.
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printzone
Contributor
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1 Message
9 years ago
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jonna0812
Teacher
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20 Messages
9 years ago
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AAPLA1
Tutor
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6 Messages
9 years ago
I am not using an SD card, so unfortunately that fix/issue doesn't apply to me.
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