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Contributor
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1 Message
Text message notifications no sound
I am getting my text messages but all of the sudden there is no sound on my Galaxy S6 active. I have checked settings and volume is on as is vibration but nothing. My ringtone works as does other notifications
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @Benwalk2!
Oh no! I’m sorry to hear that you’re currently not getting any sound on the text message notifications! I can totally understand the annoyance, I know I live solely through my text messages and not knowing if one has come in can cause a bit of frustration! Let’s take a look and see what might be the cause!
It does seem as you have already taken to a bit of troubleshooting, that’s great! Are you able to hear sound from all other parts of the phone such as videos, games, phone calls, just not the text messages?
There are a few locations on the phone where you can check the notification sound settings:
If you are still having issues after checking all of these settings, you can clear the cache of the Messaging app on the phone.
You can troubleshoot the app by going to Settings > Device > Applications > Application manager and scrolling down until you find the Messages app. Select it, from there select "Storage" followed by "Clear Cache" then "Clear Data". This will not delete any saved messages, it will however clear out any custom backgrounds and custom notification ringtones configured. After this step reboot the phone and verify if the issue persists.
Hope this gets the notification sounds configured for you and back up and running! Let us know how it goes! Take care and have a wonderful rest of the week!
Tim, AT&T Community Specialist
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Littledebbie13
Contributor
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1 Message
6 years ago
I completed all of the steps above and my message notifications are still not sounding. Have you found any other actions that may help?
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Pepys1
Tutor
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15 Messages
3 years ago
SAME HERE!!!!!!!
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ATTHelp
Community Support
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232.9K Messages
3 years ago
Oh no, @Pepys1! Let's look into why incoming text messages aren't prompting the notification on your device.
If the instructions provided above didn't help, try resolving your device' trend by clearing the system cache.
This action clears all system caches stored in the directory, allowing your device system to run more smoothly. However, before beginning the process, it's a great idea to backup your storage.
Use our Device Support Tool to learn how to do just that! After selecting your device's make and model choose Backup & storage. Whichever option you decide to select (AT&T Mobile Transfer, Backup & restore with Google, Backup & restore with computer, etc.) simply follow the directions to save your files elsewhere.
Hope this helps! Let us know how this worked for you!
Lar, AT&T Community Specialist
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Pooger
1 Message
2 months ago
My dad cannot hear any messages on his portable AT&T phone. Why???
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dwill05
ACE - Master
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11K Messages
2 months ago
@Pooger This is a 3 yr old thread. Please start your own thread accurately describing your problem in more detail in the correct forum. Is it a cell phone, or a cordless home phone? The wireless forums are for cell phones.
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