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New Member
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4 Messages
text messages not received from verizon / xfinity customers who have an android
I have contacted AT&T repeatedly. I am not receiving texts from my contacts who have an android and are Verizon or Xfinity clients. They can send me a text message with a picture attached and it will come through. Somehow, Verizon initiated a port request from ATT to Verizon even though there was never one requested.
It has been over two months and I have clients who are unable to reach out to me.
Should I file a complaint with the FCC. It seems like AT&T and Verizon are just blaming each other and not fixing the problem. If I can receive a text when a picture is sent at the same time, it seems like this shouldn't be too hard to fix. T-Mobile is sounding like a better option every day.
formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
What phone are you using? And what application are you using to receive and send text messages?
Are you able to send text messages to those people?
You say Verizon received a port request for your phone number?
That's actually concerning. Verizon may have to cancel the port request. You may have to file an FCC complaint against both. As an AT&T customer you can ask for advanced tech support to assist you
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skroger
New Member
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4 Messages
2 months ago
Thanks for your response…. I have had advanced tech in the phone for a 2 hour marathon and that was about 8 weeks ago.
Verizon did cancel the port request. I didn’t know it had happened until I had this problem.
I have an apple. They can get a text from me, but I can’t receive one from them. My mother in law texted me about a death in the family and I never received the message. Luckily she followed up with a phone call when she did t hear back from me.
It’s just a big mess.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello skroger, we're here to help look into why your text messages are not being received from verizon / xfinity customers who have an android.
Try these basic message troubleshooting, as this could just be a simple network or app issue that's causing this:
If you have recently ported from Verizon this may be the reason you're not receiving the text messages. You'll want to contact the Porting Activation Center again to confirm if your port over was succesfully performed. They can be reached at 888.898.7685.
Also, resetting your network settings refreshes your connection to the network. Try resolving your experience by resetting the network settings.
Let us know if this helps. Reach back out to us if you have any other questions.
Thank you,
Jessica, AT&T Community Specialist
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skroger
New Member
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4 Messages
2 months ago
Thank you for trying Jessica. I have tried the first three suggestions several times. When I clicked on the app cache link it to me to an android device for help and I'm on an iPhone. I didn't see that in the iphone help area.
I have been an AT&T customer since 2004 and never requested to port my number to Verizon.
I have an outstanding ticket number with tech support but no-one seems to be able to fix the issue.
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