turn voicemail password off not working

Hello @eproud, we hope everything is going well with you!

We understand your concern about voicemail and are here to help.

Turn voicemail password on or off:

Call the voicemail system to enable or disable the voicemail password requirement:

1. From your AT&T wireless phone, press and hold 1.
2. If you have AT&T Wireless Home Phone, dial 1 from your connected home phone.
3. If prompted, enter your voicemail password.
4. If you have new messages, press the * key to skip to the Main Menu.
5. In the Main Menu, press 4 for Personal Options.
6. Press 2 for Administrative Options.
7. Press 1 for Password Options.
8. Press 2 to Turn Password On or Off.
9. Follow the prompts.

You can learn how to turn voicemail password on or off by visiting the below link.

(https://www.att.com/support/article/wireless/KM1009180)

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist. 

Unfortunately,  this method does not turn off my password. I've tried it many times. This method does work on my other phone though but not on this one (Samsung Galaxy 23FE). Any other suggestions? 

Hi @eproud, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact us page https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist. 

I contacted AT&T Customer Service chat. We've made some success. The agent "provisioned the Voicemail feature" and told me to turn OFF Wi-fi while setting up Voicemail and turn ON cellular data. With Wi-Fi off, it allowed me to reset my Voicemail and to turn off the password; however, when I turned Wi-Fi back on, I still get the prompt to enter my password in order to retrieve my Voicemail messages. So having Wi-Fi on or off seems to affect whether or not the password is required to access my Voicemail. This despite the fact that my agent told me that having Wi-Fi on should not affect my Voicemail settings. Unless there is a go-around for this dilemma, I will have to either turn off Wi-Fi or enter my password every time I want to check my Voicemail - not quite the end of the world but a bit annoying. Any further suggestions would be appreciated. Thanks.