Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The Samsung Galaxy S24
Nguyenjack's profile

1 Message

Saturday, April 20th, 2024 10:09 AM

Unlock pixel

Eror : "your phone is no longer active on an AT&T account".
Why is my device not unlocked? I followed the instructions but couldn't finish it. 

iEMI: (Edited as per community guidelines)

ACE - Sage

 • 

118.4K Messages

3 months ago

Well riddle me this You posted under Apple, instead of Android. 

(Moving)

You're asking why your phone is still locked, did you request it be unlocked?

Did you receive an email approving the unlock?

Did you receive instructions to install a different SIM card from a non AT&T provider, then connect your phone to Wi-Fi in order to complete the unlock with Google servers? 

ACE - Sage

 • 

118.4K Messages

3 months ago

I have marked your original post as inappropriate. During the sign up for this community you were asked not to post personal information, your IMEI is most definitely personal. Please click on the three dots and edit out your IMEI from your post

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.