AT&T Community Forums

Unlocking an LG V60 in 2023

I have tried to unlock this phone that has been paid off and get the message that the imei provided is not a valid At&t IMEI. Is it possible to get an LG phone unlocked since they have ended their cellular phone division? I was wanting to know if I could get someone to look into this if possible to make sure I'm not wasting my time attempting this unlock.

Responses

Accepted Solution

formerlyknownas

ACE - Sage

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118.4K Messages

7 months ago

Are you still using the phone on AT&T? If you're not using it the IMEI would have been purged because the phone is no longer supported.

Then you'll have to go through an FCC complaint. A routine complaint is just forwarded back to AT&T upper management and someone will contact you. It'll then probably take a week or more to manually look up the IMEI to approve an unlock. Then they send you an unlock code.

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ATTHelp

Community Support

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232.9K Messages

7 months ago

Hello @NicoBurns,

We understand that you are looking to unlock your phone. We are happy to help you.

Please meet us in a DM, because we need some account related information, and let's get this sorted for you. We have already initiated a DM for you. Please be lookout for the chat notification in the top right corner.

We look forward to speaking with you!

Thank you for contacting AT&T Community Forums.

Kevin, AT&T Community Specialist.

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