2 Messages
Voice-mail timestamp
When retrieving voice-mail, the timestamp is on the incorrect time zone. How do I change it?
2 Messages
Accepted Solution
Official Solution
ATTHelp
Community Support
•
232.9K Messages
2 months ago
Hi @null_null9cc4d0, we understand how important is to receive the Voicemail on time. Let's get the help you need on with voicemail timestamps that display the incorrect time zone on your device.
Check Personal Options:
When accessing your voicemail, try navigating to your “personal options” and “administrative options.” There might be an option there to change the voicemail time zone.
Network :
Since you live close to the time zone border, the voicemail timestamp is influenced by the cellular tower providing service to your device. It registers based on the time zone of your device’s current location.
Adjust Time Zone Settings (if applicable):
Depending on your specific voicemail system, you might be able to adjust the time zone directly within the voicemail settings.
You can check more information on Troubleshoot your Voicemail : https://www.att.com/support/article/wireless/KM1008597
Feel free to reach out to us if you have any further questions/concerns.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
0
0
null_null9cc4d0
2 Messages
2 months ago
Thanks for the options, but none of those scenarios/fixes either worked or applied to my issue. Frustrating, but not lethal. Just an annoyance of having to "do the math" every time I listen to a voicemail
0
0
ATTHelp
Community Support
•
232.9K Messages
2 months ago
Hello @null_null9cc4d0,
We comprehend the situation, and we would like to get you all the help needed.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting AT&T Community Forums.
Gary, AT&T Community Specialist
0
0