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rlbass1's profile

Tutor

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4 Messages

Tuesday, October 23rd, 2018 9:02 PM

Declining calls does not work IPhone 8 +

When I decline a call it immediately comes back as another phone call.  This is not just someone calling back. When I call it from another phones it just rings and rings and when I hit decline on the iPhone it immediately comes back as a second missed call.

Accepted Solution

Official Solution

Community Support

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232.9K Messages

6 years ago

Hello @rlbass1,


Thanks for reaching out! We understand that you are declining a call, and then it is coming through a second time. It's likely that you have repeated calls on. This option is available with the Do Not Disturb feature. Navigate to it, and make sure repeated calls is checked off. Please let us know if you have any further questions!


Collin, AT&T Community Specialist

Tutor

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4 Messages

6 years ago

I turned that off and it is still doing it.  The caller gets a message about it being forwarded to many times.

Community Support

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232.9K Messages

6 years ago

Hello @rlbass1,

 

Thank you for informing us. We recommend that you Reset your iPhone 8 Plus and see if that resolves the issue. If phone calls are still coming back as a second missed call after you decline them, please use our Troubleshoot & Resolve Tool for more troubleshooting steps. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.

 

Sean, AT&T Community Specialist

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