Greeting on iPhone 7+

Greetings @Jfulcher!

 

We like to look into this for you. However, we need more info on your experience.

 

• Have you ever had Voicemail set up on this device or another account?
• Were you able to complete every instruction when setting up your new Voicemail and password?
• When pressing the 1 key do you receive a message informing you that Voicemail isn't yet set up?

Looking forward to your reply.

 

Lar, AT&T Community Specialist

Thank you, yes I've always had voicemail until about two months ago. When I press one on the keypad it doesn't say anything except to enter my password. Sometimes it says I'm already sign in? Yes, I was able to follow and complete every direction. Then play the greeting back. I finally just selected the default greeting with my name.

I have "Robo call" that blocks unwanted calls from other than my contact list. I've had it for over a year. I'm wondering if that is now interfering.

I need to talk with tech support. One morning about three to four weeks ago, my husbands phone wouldn't connect to WiFi and asked for the key. When I entered the key we had originally it wouldn't accept it. I finally had to enter the key I had for my iPad which I haven't used in a year. Then I had to change all my devices and it really messed up my wireless printer; it even changed my IP address for my printer.

I am so frustrated, I've had computers since 1995 for my business and personal use and all of a sudden I'm having problems. My messenger was hacked. My SBC global.net account was hacked. I've had to change passwords constantly.

I sure will appreciate your help!

Hi Jfulcher,

Jfulcher (Contributor) posted a new reply in Greeting on iPhone 7+ on 10-17-2019 1:56 PM.

________________________________

Thank you, yes I've always had voicemail until about two months ago. When I press one on the keypad it doesn't say anything except to enter my password. Sometimes it says I'm already sign in? Yes, I was able to follow and complete every direction. Then play the greeting back. I finally just selected the default greeting with my name.

I have "Robo call" that blocks unwanted calls from other than my contact list. I've had it for over a year. I'm wondering if that is now interfering.

I need to talk with tech support. One morning about three to four weeks ago, my husbands phone wouldn't connect to WiFi and asked for the key. When I entered the key we had originally it wouldn't accept it. I finally had to enter the key I had for my iPad which I haven't used in a year. Then I had to change all my devices and it really messed up my wireless printer; it even changed my IP address for my printer.

I am so frustrated, I've had computers since 1995 for my business and personal use and all of a sudden I'm having problems. My messenger was hacked. My SBC global.netaccount was hacked. I've had to change passwords constantly.
I sure will appreciate your help!


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Greetings, @Jflucher,

 

Thanks for providing us with an update on the status of your voicemail. We'll like to get you the help you need, feel free to call our AT&T Tech support Team at 800-331-0500.

 

Let us know if you have anymore questions or concerns.

 

Jacob, AT&T Community Specialist