Contributor
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1 Message
iPhone 5s help
My phone randomly shuts off with a full battery. The only way to "wake"
it up is to plug in it. After I plug it in, I see the low battery signal but once it turns on the battery goes back to full charge. I've tried a soft reset but nothing seems to work and it keeps happening!! Anyone have this issue? How can I resolve it?
oz_1
Master
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4.2K Messages
10 years ago
I would take it to the Apple Store it sounds like you have either a hardware issue or bad battery.
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kdfederer
ACE - Expert
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13.2K Messages
10 years ago
There was a report on the news the other night about a recall on iPhone 5s batteries that were manufactured within a certain period of time. Contact Apple and see if your iPhone qualifies.
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Anonymous
New Member
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25.7K Messages
10 years ago
The replacement program is for iPhone 5 batteries not 5S batteries...
https://ssl.apple.com/ca/support/iphone5-battery/
The OP should still visit an Apple or AT&T store for possible warrenty service though if applicable...
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kaotikme
Teacher
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14 Messages
10 years ago
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