Contributor
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1 Message
Iphone 5s Unlock Error
I tried to unlock my phone using the unlock request. However I receive the following message which doesn't make sense to me:
Thank you for contacting about unlocking your Apple iPhone 5S Model A1533 device.
Hi NELSON,
Make sure you have the correct IMEI:
Find an IMEI on Apple devices | ||||
• | Go to your Device settings; select General, and then choose About to find your IMEI. | |||
Find an IMEI on Android devices | ||||
• | Go to the Settings app, and then select Status to find your IMEI. | |||
Any mobile phone | ||||
• | Dial *#06# to make sure you have the right IMEI. |
Note: IMEI provided is not an AT&T IMEI
Then, submit a new request when you're ready to try again.
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Thanks for choosing us,
AT&T
The reason this does not make sense is because Apple and ATT have agree that this was their phone that I purchased from someone. Moreover when I type this IMEI # for ATT compatibility, the ATT website agrees it is compatible unlike the other networks that said no compatibility.
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @Nelsonrivera.
Here are the Eligibility Requirements for unlocking an AT&T branded iPhone 5s. AT&T PREPAID devices must be active for 6 months to qualify.
If your unlock request isn't approved we suggest you contact the seller for options or help meet with the requirements.
Kenneth, AT&T Community Specialist
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