Contributor
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2 Messages
My unlocking code was approved but never received the pin code
Hello, I requested to unlock my Apple iPhone 5s device from ATT and the request was approved. However, I never received the pin code. Why?
Thanks
Contributor
•
2 Messages
Hello, I requested to unlock my Apple iPhone 5s device from ATT and the request was approved. However, I never received the pin code. Why?
Thanks
Accepted Solution
Official Solution
Gary L
ACE - Expert
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16.5K Messages
8 years ago
That's weird! Are you certain the code it's asking for is an unlock code?
Does the carrier name show up in the top left of the screen? (what carrier?)
I think it might be a code for the SIM card.
You might need to ask the SIM provider https://support.apple.com/en-us/HT201529
UPDATE: Europeon Sim cards ask for a code. (see below)
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Gary L
ACE - Expert
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16.5K Messages
8 years ago
@pindaros You don't need a code for an iPhone.
Just follow the instructions in the approval message.
When solved / helped, please mark your question as solved by clicking "Accept solution". This helps other people to find an answer more quickly.
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pindaros
Contributor
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2 Messages
8 years ago
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Busternutt
Professor
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3.2K Messages
8 years ago
@Gary L, you are correct. Europeon Sim cards ask for a code for the sim, not for the phone. It is usually found inside the package. Hopefully, the OP hasn't thrown that away yet or his sim will be useless.
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Tammac123456
Contributor
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1 Message
8 years ago
I too am having a problem, they will not unlock my phone saying I owe money when everything is paid in full. I spent half the day yesterday trying to get answers and not one person has the same answer . I will never recommend at&t to anyone. We had them for a carrier for over 12 years and this last 2 years have been a nightmare. I was never so happy to get of contract with them. Too bad for at&it they use to be a great company.
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FCo-widya
Contributor
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1 Message
7 years ago
I got the same case with AT&T. They sent an email approval about my unlock request. Since there was no other information in the email, I called the number provided. The representative told that I had just to wait for AT&T to unlock my device. It could take 2-3 business days. It has been 3 business days, and I still haven't got any email or confirmation from AT&T if my device has been unlocked.
Any suggestion?
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