Contributor
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1 Message
Never received credit for traded in iPhone
I started a new mobile plan with AT&T in November and traded in an iPhone 6 after purchasing a new phone at the Porter Square At&T store in Cambridge, MA. I was told by the representative at this store that I would receive a credit to my account within 1-2 billing cycles. It has been 5 months and I have not received any credit. I have contacted the store via phone and in person multiple times and they have not provided a resolution, they just say that they have to ask someone else about it and will get back to me which they never do. The representative at the store refused to give me a receipt when I traded in the phone so I have no way to track the status other than to reach out to people at AT&T who have been completely useless. I will never use AT&T again to trade in older phones after being lied to, ignored, and ripped off
ATTHelp
Community Support
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232.9K Messages
6 years ago
Good Morning @gkaminsky013,
Thank you for bringing this to our attention! We understand how important it is for us to set the right expectations when it comes to our customers accounts. This is not the type of trouble we wish for you to encounter. Let's make sure we provide you with the support you deserve!
I see you have sent us a private message on this matter. To ensure we get this taken care of, I have responded to your message to gather additional information. Please check your Forums Inbox This way, we can work together to get to the bottom of this.
Hope to hear from you!
Vanessa, AT&T Community Specialist
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