Trying to preorder iPhone 6s and having trouble Please HELP

Hello @iphoneguy86

I'm sorry you're having some issues with your order. It's possible that it was canceled because pay to upgrade option required trading in your current phone, but with pre-orders and possibly farther shipping times, there might be an issue with that and it may be a good option to upgrade at the corporate store on the launch day. Last year there were plenty of iPhone 6 inventory available, but it can not be guaranteed.

Your credit card charge should be pending and will be removed if the order was canceled.

Please let me know if you have any other questions.

Thank you,

Dmitriy

I'm having the same problem.  AT&T this is pre-order day you need to be ready for this.  Don't offer the choice to pay to upgrade and then not follow through.  Who cares if we need to trade in our phone.  If the new phone that we ordered is on backorder that's not our problem.  You will know when you ship it.  Start the 30 day trade in process start from that date instead.  Going to a retail store is not the answer and if that's your only one then it will be a retail store of another carrier.  8+ years as a customer.  Verzion here I come.

So I am the OP and my order finally went through. Heres the thing, and I was upset partially because I called customer service earlier today and was explained precisely what I need to do to submit my preorder then stayed up until 3 a.m. only to run into problems because shock of the century the care rep I spoke to was wrong. 

   So first off- you need to make your payment to pay up first. So if your trading in your device and paying whatever you need to pay you need to do that first. As you attempt the order it was auto cancel out and say your not eligible. The reason for this is it seems to take about 10-20 minutes for the system to register that you've paid the money down to make yourself eligible for Next again- and I don't mean completely paying off your device I mean just whatever you need to pay in addition to trading your phone in. Once its registered, you'll know because when you check your eligibility it will say Congrats! Your eligible for Next on the iPhone 6s preorder screen. 

Once you have that message like I did- you will then be able to complete your order and you will only then be charged the taxes and fees which for me was about $50. Everything else was fine. 

And don't switch to Verizon. This was a little tricky and someone should've been explaining this but AT&T has the best coverage, and the most comprehensive voice and data 4G LTE network. Verizon is big but their VoLTE and CDMA restrictions are not worth it and I can tell you AT&T has followed through with everything they say and my bill is never messed up. Always perfect. Give it a little time.

If your really struggling after about 20 minutes call- 1-800-331-0500, and select option 2 for technical support. I'm not sure what they may be able to do because their just the overnight technicians for people experiencing problems and based on the message in the automated system I couldn't tell if AT&T has staffed anyone overnight for launch. Its clear they are only accepting preorders online or in the store but if your having trouble they may be able to look at it on their end or they may redirect you to a corporate store in the morning. 

All is not lost lol. You will all be ok, and forgive my initial post for over-reacting a bit.

Same thing for me said problem with my payment. There isn't one so don't waste your time contacting your bank. There is a delay registering your payment of your installment balance for your trade in. Give it about 10-20 minutes. Then reset your browser and try again. You will see that the message will change to Congrats your eligible for AT&T Next on iPhone 6s and it will not prompt you to pay that amount again-just the taxes and fees. Trust me, all is not lost 🙂

It's been over a hour since I received my email stating they received my payment on your installment plan and my upgrade eligibility is being upgraded.  Still showing that I didn't make the payment.

I did it around 3 am. It may take longer now that more customers have come online to preorder. Be patient. If you made the payment its just going to take some time to update your eligibility. You will be just fine I promise 🙂

On hold with AT&T tech support to see if they can help.