Urgent Assistance Required: iPhone Incorrectly Blacklisted

Dear AT&T Customer Service Team,

I am writing to formally complain about my iPhone being incorrectly placed on the blacklist and to seek assistance in resolving this issue. As an international student who recently moved to New York and is in the process of applying for jobs to start a new journey, this situation is significantly impacting me.

I purchased my iPhone from an official Apple Store in China in 2021, and I have uploaded images of the receipt and packaging box as proof. On June 24, 2024, my phone suddenly could not make calls or access the internet. When I visited an AT&T store for assistance, they connected me to customer service. After providing my account information, PIN, and IMEI number, AT&T informed me that my phone was reported stolen and thus blacklisted and suspended.

Firstly, my iPhone was not stolen. However, since June 24, 2024, my phone account has been incorrectly marked as lost or stolen and added to the blacklist, rendering my device unusable. The issue remains unresolved despite multiple contacts with AT&T customer service, providing my phone number, PIN, and IMEI number each time. I can temporarily unlock the SIM card, but it gets locked again after a few minutes of use.

I can provide all necessary documentation, including the purchase receipt and other relevant information, proving that my device is not stolen. I request AT&T to reassess my situation and remove my device from the blacklist so that I can use my phone services normally.

Additionally, please verify the security of my account to ensure my personal information has not been accessed or used without authorization. I am willing to provide further information or take any necessary steps to resolve this issue as soon as possible.

I hope your company will take my complaint seriously and act promptly to resolve this matter. If the issue cannot be resolved, I will have no choice but to seek further assistance, including filing a complaint with the relevant regulatory authorities.

Thank you for your attention to this matter, and I look forward to your prompt response.