1 Message
wireless service, customer support, web site ordering, at&t,, firstnet
MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET: BUYER BE WARE !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !!
I am a Firstnet subscriber, order placed online and porting numbers in, buying new equipment. ( purchase price was good in comparison to other companies, along with a trade in ) but if you cant actually order, receive an order, or get actual help with the order,it might as well be free!! i have placed 2 orders first one 23 days ago. took over a week for it to be cancelled since no one could actually make the order move past, "Ooops, we hit a snag" then several calls and hours on the phone, back and forth att said call first net, firstnet said call att, round and round over and over.... then I wasn't eligible for upgrade to purchase, more calls...
finally 20 days after the first order i was eligible for upgrade, to trade in, and purchase monthly. order confirmation email, order accepted and in the works email, next day. "Ooops we hit a snag" now its payment issue,,??? but you placed a hold on funds in my checking acct.??? I don't get it, don't worry, the 3 1/2 hours and 15 people i talked to didn't either... no one knows what's wrong, or how to fix it..
MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET: BUYER BE WARE !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !!
FIX MY ISSUE AND I'LL REMOVE THIS, OTHERWISE, I'M TRYING TO WARN EVERYONE I CAN !!!! BE WARE !!!
formerlyknownas
ACE - Sage
•
118.4K Messages
8 months ago
As a Verizon customer since 2019 and previously an AT&T customer, there's a simple solution to this because they're all a freaking mess...
Walk into a store Do all of your business in the store. Make sure you have documentation supporting all your transactions receipts for any trade-ins etc.
After the colossal foul-up with my Verizon online upgrade with trade-in and double storage back in February, I will never do business online again. Verizon's website is complete garbage. Their system does not recognize IMEIs even of phones that they sold you.
If it weren't for a corporate store I would not be getting my trade in credits They rescued my relationship. I would have returned everything and switched again.
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