1 Message
New to internet
So I am an existing wireless customer, but I am not eligible to get the Internet Air at the discounted rate of $35 a new customer would. I have never had internet through them so it doesn't seem quite fair.
1 Message
So I am an existing wireless customer, but I am not eligible to get the Internet Air at the discounted rate of $35 a new customer would. I have never had internet through them so it doesn't seem quite fair.
ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi@AndreaRKrom,
Thank you for reaching out to us! We understand you are looking for the discount for Internet Air.
The below are the eligibility criteria to avail this offer:
AT&T INTERNET AIR OFFER:
Residential customers only. If service is canceled, must return AT&T All-Fi Hub to AT&T within 21 days or be subject to a $275 non-return equipment fee. Equipment non-return fee will be refunded if residential gateway is returned within 6 months of cancellation.
Autopay & Paperless Bill: Paperless billing requires a valid email address. $5/mo. Autopay discount starts w/in 2 bill cycles. Pay full plan cost until discount starts.
Taxes & Fees: Monthly cost recovery charge which is not government-required applies in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details.
DATA LIMITATIONS: For all data usage, AT&T may temporarily slow data speeds if the network is busy. Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to others.
Offers may be modified, or discontinued, at any time without notice. Other conditions may apply to all offers.
We hope the above information helps. Please feel free to contact us for further assistance.
Thank you,
Sarah M, AT&T Community Forums Specialist
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tengoindiamike
Tutor
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19 Messages
4 months ago
Hi Andrea,
That's because it is intrinsically unfair. AT&T made 15 BILLION dollars net profit in 2023 but likes to fight end-users over a $20 / month bundled discount - why? Because they can.
I was similarly misled by AT&T, who constantly pushed the Internet Air FWA solution as a great interim technology during the transition from copper-based xDSL service to FTTP. Never was it clearly stated, written or otherwise, that the $20 / month discount was only applicable to NEW internet customers i.e. if you had AT&T Internet service prior, in any form, then you are deemed to have 'migrated' to AT&T Internet Air and thus are ineligible for the discount.
I've always liked AT&T but this most recent unpleasant customer experience is making me think twice.
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