1 Message
Broadband Gateway Setup
Hi! I’m having trouble getting past the “get started screen” for wifi setup. It gets to about 30% loaded on the smart home manager app, but won’t move any further. I have called 3 different numbers and chatted with 2 different experts or virtual aids. Each of them have either suggested unplugging and replugging in the device (which I have) or have rerouted me to a dead end resource. I have been told that they may need to send an expert to set up the router, but not how to actually get in touch with them. This has been going on for three days now. I am about to cancel my subscription before I even get the wifi set up.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @20riley_annmarie! We completely understand your concern regarding your broadband setup, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Rob, AT&T Community Specialist.
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