Buried distribution line

If it's in the easement, they won't move it.

It's not in the easement. It's in the middle of the backyard 

Hi @sange,

We understand that you're needing help with who to contact for unburied wire. We hear you, and we're here to assist you.

If the cable is unburied or exposed, you can report it directly to AT&T. Report unburied cables, exposed wires, or downed lines Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Provide your account information and say, “Line is down.” If you don’t have AT&T service, say “No account.” When asked if you want to order new service, say “No.” Then, let them know that the line is down.

Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that company.

If you need help with anything else, let us know. We'll be happy to assist you.

Thank you for contacting us on AT&T Community Forums. 

Jennifer, AT&T Community Specialist

So, assuming you mean it's the drop going from the terminal to your home, all you can do is call customer service and request it. It most likely won't be cheap. 

It's a buried cable and we don't have any AT&T services. Who do I contact about a buried line?

Hi again @sange,

As mentioned in the above post, we recommend that you reach out to our concerned team. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. If you don’t have AT&T service, say “No account.” When asked if you want to order new service, say “No.” Then, let them know that the line is down.

Let us know if this helps. or you need further assistance.

Thank you for contacting us on AT&T Community Forums. 

Jennifer, AT&T Community Specialist.

It doesn't matter if you don't have AT&T service. Is it the drop that goes from the terminal to your house? If it is and you're positive it's an AT&T drop why move it, you're not using it anyway and it will cost a pretty good chunk to move it. Cable, serves several or many customers, drop from terminal to house one residence, about as big around as your finger. A cable can be quarter size for smaller cables to a few inches across. 

Hi @sange! We completely understand your concern regarding buried distribution lines at your property, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.