2 Messages
Fiber installation huge problem!
I am VERY upset about the vendor that you have hired to install fiber cable in our neighborhood. Not only have they not communicated anything to myself or my neighbors, they have completely destroyed my lawn snd also just threw huge piles of dirt on my new azaleas, burning them and they will surely die. They also left two very large holes in my back yard completely open and I have a 21 month old son who could easily fall in them. This is so dangerous and irresponsible!! I have called AT&T to complain and only received a call two days later from a nice technician, but he had nothing he could do to help the situation. This is completely unacceptable! This construction company is a reflection of your buddy and myself and my neighbors are not inclined to switch to using your services at all as you clearly don’t care about your customers. I am even looking into taking legal action as there has been much damage along with the dangerous situation that was left in my back yard for now over 2 weeks!
ATTHelp
Community Support
•
232.9K Messages
20 days ago
Hi @KHoff280
We understand your concern. Let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page- https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
0
0
KHoff280
2 Messages
20 days ago
I have already tried to reach out to your custom support to get my concerns addressed and was basically just told they would talk to someone. I felt like my concerns have been completely disregarded! Then after doing this, the vendor that AT&T hired messed up my lawn and backyard even more! I do not have a AT&T account and after this disaster, have no plans to sign up for anything. I don’t care if you have fiber installed in our neighborhood now. If this is how you treat people, this is not a company I want to work with. I would appreciate a direct line to call someone who has some power in your company and can actually take action. I will be posting this on social media.
0
0
JefferMC
ACE - Expert
•
36K Messages
20 days ago
@KHoff280 you have received everything AT&T will say about your post in the previous comment from ATThelp. No telephone number will be posted here for you to call other than possibly the same numbers you'd get at the Contact Us link already provided.
0
0