Fixed Wireless does height matter

Hi @chester40391, here to help improve your Fixed Wireless speeds.

You can use this information to help troubleshoot your fixed wireless internet speeds.

1. Go to your gateway settings.
2. Select Settings, then Diagnostics, and then Resets.
3. Enter your Device Access Code (you can find this on the side of your gateway).
4. Select Submit.
5. Choose Reset next to Reboot Outdoor Antenna or Reboot System (gateway). You’ll see a Configuration Successful message when it completes.

Here is a reference you can use to help understand your Fixed Wireless internet.

We do not recommend that you try to remove your antenna for any reason.

Please reach back out if you have any additional questions or concerns.

Latoya, AT&T Community Specialist

You answered none of my questions. Customer service is terrible and my service is terrible. I. not getting promised speeds and ATT should have never been awarded funding for such a terrible solution. Even at promised speeds it falls very short of FCC's definition of broadband

We apologize you feel your questions have not been answered. We can help provide answers to your questions @chester40391.

To answer your questions:

1. The installation technician can help re-aim your antenna with the use of a device that tell the direction and position with the best signal strength. An outdoor antenna must be installed at the property (on the roof or a pole near the home) to receive service and provide guaranteed speed. NOTE: A pole mount is not always possible due to weak signal strength at the pole location; if this happens the Outdoor Antenna may need to be mounted higher on the building to get an acceptable signal strength.
2. Height does matter. If your antenna is not tall enough and the signal reception is obstructed by other building or objects, then the signal strength may drop intermitently.
3. We recommend that you request a technician to help with the moving and re-aiming your antenna because the technician will do everything required for your service to be restored.

If you have other questions, feel free to reach out to us here.

Olajide, AT&T Community Specialist.

No the tech does not help!  In fact they argued with me that the best spot was where he could reach it from the ground rather than use a ladder. The next tech move it higher but only as high as his ladder would go because he didn't want to get on the roof (he told me that).  The third tech came out and did nothing but close the ticket.  The fourth tech came out turned my antenna 90 degrees , killing all reception and left.  ATT said they would come back out when they could schedule someone in about a week and the tech wasn't 20 minutes away from my house.  The Techs and ATT are useless except for taking your money and teaching you the Phillipino or Chinese language.

Techs are not to leave the ladder, most extension ladders I have seen on techs trucks are 28 feet combo with following OSHA of every four feet in height the ladder base needs to be out 1 foot. Additionally tech feet should be no higher than 3rd rung from the top this means about 21 feet above ground level is maximum reach. Not an issue for single story home but depending on ground slope may be issue for 2 story home as a ladder resting on gutter should extend 3 feet beyond the gutter. 

I understand - I am in a one-story house and my  20-foot ladder meets all the requirements when it is extended three rungs.  When I asked about a longer ladder, he did not have an extension ladder on the truck. Your point is well taken as I definitely advocate safety, so that accounts for one of three techs.  I can't imagine other industries that are not monopolies surviving on 25 % efficiency and staying in business.