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Need help connecting your router?
J

New Member

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2 Messages

Monday, May 4th, 2020 3:00 AM

New construction home internet for 5 lots.

Who should I contact about wiring 5 new construction lots for AT&T High Speed internet?

Location: (Edited per community guidelines)

Community Support

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232.9K Messages

4 years ago

We'd love to help and point you in the right direction to get the needed help with your construction wiring, @justinhere2stay.

Did you already confirm there is service at your address? If yes, the wiring will be done during installation.

If service is not yet available at your address, we suggest that get started by filling and beginning the evaluation process now.

You can also get more details on how to bring AT&T fiber to your development.

Let us know if this works for you or if you need further assistance!



Yetty, AT&T Community Specialist

New Member

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2 Messages

3 months ago

I've filled out this form several times over the last 4 years. I have not been contacted by AT&T yet. Along with the 5 lots that we were wanting internet access to, we now have at least 60 existing residents that are also wanting the service. The service is available directly across the street from my neighbors, but our area is still showing ineligible. Can you assist with getting someone to work with us?

Community Support

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232.9K Messages

3 months ago

Hello @justinhere2stay,

Thank you for reaching out to us! We appreciate your persistence in seeking internet access. It’s essential to have reliable connectivity, especially with so many residents interested. Let’s explore some steps to help you improve your chances of getting Fiber service.

 

We recommend that you check for AT&T Fiber availability by entering your address. If it's shows as available, you can place order online or call our team at  866.465.3099.

 

Please note there can be multiple reasons why Fiber isn't available yet such as the following: 

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.  

 

For more information please visit our article about AT&T Fiber Internet.

 

We are still in the process of expanding the network to provide the most coverage to our customers. You can access our coverage map via https://www.att.com/internet/fiber/coverage-map/ where, you can check availability at your address. Otherwise, if you’d like to check If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

 

If you have any further questions, please let us know. For further assistance we're here to assist you.

 

Thank you for contacting AT&T Community Forums!

Jennifer, AT&T Community Specialist.

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