1 Message
Set up not loading
I’ve been stuck on the smart home manager app where it’s saying “getting you set up now, may take up to 30 minutes.” the bar has been stuck around 30% for hours and it hasn’t moved a bit. please help!! this is really frustrating.
i’ve already connected the wifi box to the wall and the lights are on, so i know that it’s connected to the cords correctly. i don’t know why the set up bar is not moving.
ATTHelp
Community Support
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232.9K Messages
11 months ago
Hi, @meowmeowmeow582, we'd be happy to assist with completing your self install.
We suggest restarting the process, and restarting the gateway. This can help resolve many common issues.
Please give the above a try and get back with us. If this does not work, we may need to investigate further into your account, or schedule a technician to assist.
Daniel, AT&T Community Specialist
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Angie511
1 Message
2 months ago
Did you get this issue fixed? We just got ours set up yesterday and we are having the exact same issue. They said they need to send a tech
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