6 Messages
upset customer
My Internet has been down and slow for about three weeks and no one seems to want to fix it or even help me. All I am hearing is, "It will be fixed in a couple days." It's been a couple weeks now. I am considering doing what most of my neighbors have done and leave AT&T forever. I am paying an arm and a leg for internet that I can't use. Am I the only one with this problem?
ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi @mrjonesbox, this is definitely not the type of experience we want you to be feeling about our services. We get the importance of having your service up and running. Let's get the help you need.
We recommend that you Sign in to see if there are any service outages for your address or account.
Additionally, please sign up for updates about your outage, and we’ll also let you know when it’s over. Here’s how:
Please feel free to reach out to us for further assistance.
Thank you,
Jasmine, AT&T Community Specialist.
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mrjonesbox
6 Messages
4 months ago
There is not an outage in my area. There is an outage that is two hundred miles away from me, and for some reason it is affecting my internet service. It is about to be a month now with no or very slow internet. I don't think I should be charged for something I can't use. I am tired of calling AT&T when they are going to say the same thing to me that they have been saying for more than 3 weeks now, "It going to be up and running in 3 days." Still upset!
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spoom2
Expert
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19.7K Messages
4 months ago
If you can't get the information and resolution you need through the normal AT&T channels, file an FCC complaint.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @mrjonesbox,
We understand the importance of having an active internet connection. We're here to help you. After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for reaching out to us on AT&T Community Forums.
Jennifer, AT&T Community Specialist.
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mrjonesbox
6 Messages
4 months ago
I have called the number and have had live chats with AT&T employees. They keep giving me new deadlines of when it will be fixed.
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spoom2
Expert
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19.7K Messages
4 months ago
Have you filed an FCC complaint?
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Juniper
ACE - Expert
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32.5K Messages
4 months ago
Repair times over the phone are only estimates. Agents cannot guarantee an exact time it will be fixed. All they go do is give you the estimate techs have noted in the system. With going on a few weeks I would file a BBB or FCC complaint.
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mrjonesbox
6 Messages
4 months ago
Yes, I filled an FCC complaint.
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spoom2
Expert
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19.7K Messages
4 months ago
And?
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OttoPylot
ACE - Expert
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24.9K Messages
4 months ago
FCC or BBB, either one is forwarded automatically to AT&T Upper Management. Someone from the Office of the President will contact you in a few days and you can discuss the issue directly with them. Hopefully they can get things moving along. Just curious but what kind of internet service do you have?
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