Uverse 5268AC constant disconnects. Wired and wireless, multiple devices

Question

Sorry for posting on the wrong section I posted this on Fiber by accident.

I am not sure if I can post here, there seems to be no tech support forum.. and we were already delivered a new modem recently..no fix

There seems to be an internet problem constant disconnecting, wired, wireless and on multiple devices so we can rule this out...

hopefully im allowed to post logs and if someone can spot anything, please let me know.. this isnt the whole log, only when experiencing the disconnect

INF	2018-06-26T12:57:05-05:00	sys	Node 192.168.1.68 is down
INF	2018-06-26T12:54:05-05:00	sys	Node 192.168.1.67 is down
INF	2018-06-26T12:51:11-05:00	sys	Node 192.168.1.68 is up
INF	2018-06-26T12:50:01-05:00	sys	Successfully logged into a password protected page
INF	2018-06-26T12:48:41-05:00	sys	Node 192.168.1.67 is up
INF	2018-06-26T12:40:30-05:00	hurl	err=4 name=NO_DHCP_SERVICE clear
INF	2018-06-26T12:40:18-05:00	sys	ipnet0: Up on br1 with 107.193.132.252/22
INF	2018-06-26T12:40:18-05:00	sys	DNS up DNS1:68.94.156.9, DNS2:68.94.157.9
INF	2018-06-26T12:39:29-05:00	hurl	err=0 name=PHY_NONE clear
INF	2018-06-26T12:39:26-05:00	hurl	err=15 name=EAPOL_FAILED clear
INF	2018-06-26T12:38:46-05:00	hurl	err=4 name=NO_DHCP_SERVICE detect
INF	2018-06-26T12:38:39-05:00	hurl	err=0 name=PHY_NONE detect
INF	2018-06-26T12:38:35-05:00	hurl	err=15 name=EAPOL_FAILED detect
INF	2018-06-26T12:38:34-05:00	sys	dnstest0: connection lost, reconnecting...
INF	2018-06-26T12:38:31-05:00	sys	dsl0: connection lost, reconnecting...
INF	2018-06-26T11:52:49-05:00	hurl	err=4 name=NO_DHCP_SERVICE clear
INF	2018-06-26T11:52:44-05:00	sys	DNS up DNS1:68.94.156.9, DNS2:68.94.157.9
INF	2018-06-26T11:52:44-05:00	sys	ipnet0: Up on br1 with 107.193.132.252/22
INF	2018-06-26T11:52:43-05:00	hurl	err=15 name=EAPOL_FAILED clear
INF	2018-06-26T11:52:43-05:00	hurl	err=0 name=PHY_NONE clear
INF	2018-06-26T11:51:58-05:00	hurl	err=0 name=PHY_NONE detect
INF	2018-06-26T11:51:23-05:00	hurl	err=15 name=EAPOL_FAILED detect
INF	2018-06-26T11:51:23-05:00	hurl	err=4 name=NO_DHCP_SERVICE detect
INF	2018-06-26T11:50:49-05:00	sys	dnstest0: connection lost, reconnecting...
INF	2018-06-26T11:38:58-05:00	sys	Node 192.168.1.68 is down
INF	2018-06-26T11:31:30-05:00	sys	Node 192.168.1.68 is up

Cenuke · Answer

and some of the system log if it helps

info	Jun 26 12:56:35	daemon: mcpd: vzonead_config: 58117889: msp_timer MSP config changed, reset timer to 0
info	Jun 26 12:51:20	daemon: dnsd[2310]: max forward exceeded (cnt=32)
info	Jun 26 12:51:02	daemon: mcpd: vzonead_carousel_start msp_recv_ip=6bc184fc
info	Jun 26 12:51:02	daemon: mcpd: carousel pbit=4 dscp=18 class=1
info	Jun 26 12:51:02	daemon: mcpd: vzonead_carousel: 1608 fd=13 IP_ADD_MEMBERSHIP maddr=efc40001
info	Jun 26 12:51:02	daemon: mcpd: vzonead_carousel_start 1567 caller=452 car_mcast=efc40001 car_port=31801
info	Jun 26 12:51:02	daemon: mcpd: vzonead_carousel_stop 1506 car_mcast=efc40001 car_port=31801
info	Jun 26 12:51:02	daemon: mcpd: vzonead_carousel: 446: Carousel timeout! No car packet for 600 secs. seg_cnt:2958 prev_seg_cnt:2958
info	Jun 26 12:40:50	daemon: lmd[2343]: dhcp6c0: state is up
info	Jun 26 12:40:50	daemon: lmd[2343]: ip -6 addr add 2001:506:7f99:b19::1/64 dev br1
info	Jun 26 12:40:50	daemon: lmd[2343]: dhcp6c0: create an address 2001:506:7f99:b19::1 pltime=1209600, vltime=1209600
info	Jun 26 12:40:50	daemon: lmd[2343]: make an IA: NA-1
info	Jun 26 12:40:50	daemon: lmd[2343]: dhcp6c0: receive reply from fe80::8e90:d3ff:fe36:9c01 on br1
info	Jun 26 12:40:50	daemon: lmd[2343]: dhcp6c0: a new XID (514ade) is generated
info	Jun 26 12:40:50	daemon: lmd[2343]: dhcp6c0: request non temporary address
info	Jun 26 12:40:49	daemon: lmd[2343]: dhcp6c0: reset timer for br1 to 0.961000
info	Jun 26 12:40:49	daemon: lmd[2343]: dhcp6c0: server ID: 00:03:00:01:8c:90:d3:36:9c:01, pref=-1
info	Jun 26 12:40:49	daemon: lmd[2343]: dhcp6c0: receive advertise from fe80::8e90:d3ff:fe36:9c01 on br1
info	Jun 26 12:40:30	daemon: rulemgrd[2384]: CMD_RET: 6528

AT&T Community Forums

Cenuke

Uverse 5268AC constant disconnects. Wired and wireless, multiple devices

Cenuke

Did this help you?

Cenuke

Uverse 5268AC constant disconnects. Wired and wireless, multiple devices

Cenuke

Related Conversations

Did this help you?

Tags