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Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75. An technician visit my home for install new line and replace my equipment. After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps. My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and whopping 55 % drop in upstream.

How can I fix the problem ?

Responses

janghokim

Tutor

•

3 Messages

6 years ago

Hi! Thanks for reply.

My gate way model is 210-700.

I connect my laptop to the gateway by CAT5 ethernet cable.

My broadband status are following.

Broadband Status

Broadband Connection SourceBroadband ConnectionBroadband Network TypeBroadband IPv4 AddressGateway IPv4 AddressMAC AddressPrimary DNSSecondary DNSPrimary DNS NameSecondary DNS Name MTUDSLAM Vendor ID

DSL

Up
Lightspeed
-------------------
-------------------
-------------------
68.94.156.8
68.94.157.8


1500
----------

DSL Status

Line 1 Line 2Line StateDownstream Sync Rate (kbps)Upstream Sync Rate (kbps)Downstream Max Attainable Rate (kbps)Upstream Max Attainable Rate (kbps)ModulationData Path Downstream Upstream Downstream UpstreamSN Margin (dB)Line Attenuation (dB)Output Power(dBm)Errored SecondsLoss of SignalLoss of FrameFEC ErrorsCRC Errors

Up	Up
47800	42227
11088	10927
94598	82837
20934	21636
VDSL2	VDSL2
Interleaved	Interleaved
18.3	13.1	17.1	13.6
24.0	26.3	25.5	28.0
14.5	-9.1	14.5	-8.0
0	0	0	0
0	0	0	0
0	0	0	0
0	3	0	65
0	0	0	0

Timed Statistics

15 Min Cur Day Showtime Last Showtime Total

Errored Seconds (ES) Line 1	0	0
Errored Seconds (ES) Line 2	0	0
Severely Errored Seconds (SESL) Line 1	0	0
Severely Errored Seconds (SESL) Line 2	0	0
Unavailable Seconds (UASL) Line 1	57	57
Unavailable Seconds (UASL) Line 2	57	57
FEC Errors Line 1	0	0
FEC Errors Line 2	0	0
CRC Errors Line 1	0	0
CRC Errors Line 2	0	0
DSL Initialization Timeouts Line 1	0	0
DSL Initialization Timeouts Line 2	0	0

Aggregated Information

Bonded Downstream RateBonded Upstream Rate

90027

22015

Please let me know what's went wrong.

Thanks for advance.

Jang

0

janghokim

Tutor

•

3 Messages

6 years ago

I called AT&T customer service yesterday.

AT&T dispatch a technician today to solve the problem.

He checked all the lines through out my house and replace residential gateway. No more speed problem, I got 80/23. I'm happy camper now.

0

ATTDmitriyCM

Former Community Manager

•

10.4K Messages

6 years ago

Thanks for the update @janghokim

Dmitriy

0

janghokim

Internet speed down to 22 mbps after upgrade to internet 75

janghokim

janghokim

ATTDmitriyCM

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