Contributor
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2 Messages
Att.net email hacked
Hello @ATTCares
My att.net account has been hacked and the hacker has changed my password, as well as my recovery email. I tried looking up a phone number or email to contact AT&T to help me recover my account and I can't seem to find one. The support section hasn't been very helpful either. Can I please get some assistance as soon as possible as this is extremely important?!
Thank you!
_xyzzy_
Expert
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15K Messages
5 years ago
Does the fact that you know your recovery email has been changed mean you can get into your myAT&T profile? Or just that using something like Forgot ID/Password to send the temp password went to some place other than your recovery email address (which I hope isn't the email address for the account you are trying to recover).
If you can get into your myAT&T profile you should also change your security questions.
Requisite question these days; do you have a legacy account (e.g. sbcglobal.net, pacbell.net, bellsouth.net, etc., i.e., any att domain other than att.net)?
If you can't find a way back in then call the Digital Assistance Center (877-273-2728).
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