AT&T Community Forums

Unable to access AT&T/Yahoo email on desktop webmail or Yahoo app

Since yesterday evening, both webmail on my computer and the Yahoo app on my Android phone fail to log me in. I've gone through the password reset process and successfully set up a recovery email address, but the computer is stuck in a loop back to selecting an account (my DSL account, which it says is signed in). Yahoo app says too many incorrect code entries, try again tomorrow when I've only had one try.

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

•

232.9K Messages

11 days ago

Hey there @rcweppler!

Thank you for reaching out to us. We understand and would be glad to help you get your email issue sorted out.

Check for browser issue:

Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome, try Firefox.
Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu.
Disable browser tools or add-ons to see if they’re causing issues with email access.
Enable Adobe Flash Player and make sure it’s updated.
Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

0