New Member
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2 Messages
AT&T to Alexa Number sync quit working suddenly
we’ve had one of my AT&T wireless phones working fine with an echo device for years. All of a sudden this morning after successfully making a call, the next time I tried echo told me I’d run out of contacts I can’t have more than more than 10 contacts. Please help me troubleshoot!
ATTHelp
Community Support
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232.9K Messages
3 months ago
We understand your situation. Let’s troubleshoot this issue together @WayneHixson
Check Wi-Fi Connection:
Ensure that your Alexa device is close to your Wi-Fi router and has a strong connection.
You might want to reset your Wi-Fi router and then try reconnecting your Alexa device.
Reconfigure Alexa:
First, remove AT&T calling via the Alexa app.
Then, go through the setup process again using the Alexa app.
Next, set up NumberSync for Amazon Alexa:
Open the Alexa app.
Tap the Menu icon.
Select Settings.
Choose Communications.
Tap AT&T.
On the next screen, select SIGN IN.
Verify Contacts:
Make sure that your contacts list doesn’t exceed the limit. You mentioned you can’t have more than 10 contacts, so ensure that you’re within this limit.
If you need to manage your contacts, you can do so through the AT&T account linked to your wireless number.
Test Alexa:
After linking your AT&T account in the Alexa app, try a voice command to make sure Alexa is working.
You can check more information on set up Alexa Devices : https://www.att.com/support/article/wireless/KM1000851
If you continue to experience issues, consider reaching out to Alexa (Point on sale) for further assistance. They can provide additional troubleshooting steps to resolve any connectivity problems.
Meet us back here with the results of the troubleshooting tool if you have any questions, and we'll be happy to continue to work towards a solution.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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