4 Messages
Conditional call forwarding stopped working to carriers other than AT&T
Sometime in March - conditional call forwarding stopped working to Google Voice. I have also tried to a Tracfone number and it fails. If I conditional call forward to another AT&T line it works fine. The symptom is an immediate disconnect as soon as the forward starts for unanswered or busy. Unconditional (forward all or unreachable) work fine.
I get notifications in my GV history that I missed a call, so I know it starts, but AT&T is disconnecting for some reason.
I chatted for hours with someone from Advanced support and they said it must be a change with the other carriers. There is no way this is true. AT&T has changed something.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @kstatechalk,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Please reach out to us if you require further help.
Thank you for contacting AT&T Community Forums.
Andrew, AT&T Community Specialist.
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kstatechalk
4 Messages
3 months ago
I am being told by all AT&T support this is not an AT&T problem, but I believe it is. I would like to see if other AT&T wireless customers see this problem.
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danschlim
1 Message
2 months ago
i am having the same issue.
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kstatechalk
4 Messages
2 months ago
Yes, it is still happening for me, and I even recently switch phones and it followed.
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evaneaston
8 Messages
2 months ago
In mid March, i started happening on 2 of the 5 Android phones on my plan. All phones are configured to forward to google voice when unanswered, busy, or unreachable. The two phones that have the problem are a Pixel 5 and Pixel 7 Pro. They are both on Android 14.
Callers started getting "Sorry, your call did not go through...". I've set all three forwarding options in both the Phone application and with the *61, *62, and *67 codes. After doing this calls will forward to GV when the phone is on airplane mode (unreachable), or when we're on a call (busy). But if unanswered, the call will not forward.
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kstatechalk
4 Messages
2 months ago
I believe there is something wrong with AT&T forwarding process. It works fine if I forward the calls to another AT&T number
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evaneaston
8 Messages
2 months ago
I will do a conditional forwarding test to a different AT&T number later to reproduce what you are seeing.
I've also tried changing the delay before forwarding to all and it makes no difference.
I've scoured https://issuetracker.google.com/ for Android issues related to call forwarding and find nothing relevant.
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evaneaston
8 Messages
2 months ago
I've verified that if I conditionally forward to another att line when unanswered, it works correctly.
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evaneaston
8 Messages
2 months ago
I also upgraded on of my plan's phones from an older model running Android 11 to a OnePlus 12 with Android 14 and conditional call forwarding doesn't work for any of the 3 modes.
Maddening.
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evaneaston
8 Messages
2 months ago
@kstatechalk submitted feedback in GV and managed to get a support ticket opened. Since I can conditionally forward to an AT&T number and also to a Spectrum number (outside AT&T's network), but not to GV, it sounds like they might be actually do some back-channel investigation.
Perhaps if you submit a feedback too, it could catch their attention.
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