Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
Bert_W's profile

2 Messages

Saturday, March 23rd, 2024 11:36 PM

Conversion of land line to cellular service.

It took me number of hours in the ATT corporate store in the Woodlands Texas to get this conversion done. After returning home I've received text message on one of the personal cell phones with ATT service that this conversion did not go through. I've called provided number and after another few hours on the phone I was told that this time the process was successfully completed. The previous attempt had to be cancelled. Since the Woodlands store did not have phone I wanted I waited patiently for three days to get the phone in mail. After activation and setting up this new phone with the transferred number from the land line I've realized that I can call from the phone but nobody can call this new phone. There was silicon Sally message "This phone call can't be completed as dialed. etc. ". Little frustrated I drove to the corporate store in the Woodlands where after five minutes of patient waiting an employee with the name tag "Cole" asked me how he can help. I've explained the problem and was told in somewhat rude way that in this case the number is in "Limbo" for up to two weeks and can't be used. The employee never explained what the Limbo term meant. This really ticked me off since ATT personnel during the transfer process never mentioned this ridicules waiting time. On the top of this frustration the attitude and rudeness of an employee with the name tag "Cole" really made my day.

The lesson learned from this ATT experience is that after twenty something years with them I'm switching to other cellular service provider. I've already cancelled U-verse, lousy and slow internet service and the land phone line. 

The way this outfit works I don't see any reason to spend my hard earned $$ with them. 

Community Support

 • 

232.9K Messages

3 months ago

Hi Bert_W,

 

Sounds like you've been through a lot, and we want to help change this experience for you. After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Vanshi, AT&T Community Specialist.

2 Messages

3 months ago

Vanshi. Thanks for your feedback. Going back to my story, after leaving ATT store I've called ATT 800 phone line and explained my issue. It took about one hour to solve the technical problem. Phone number was not in "Limbo" as an employee "Cole" in your corporate Woodlands store stated. Actually the Limbo term is not part of your technical vocabulary.

If I were in the position of ATT district manager I would get rid of "Cole" as soon as possible. His rudeness, bad attitude and clearly laziness (he had an opportunity to do what I've personally done and call your services to help with my issue since I've started process of getting cell phone to replace land number in that store) should not be associated with the ATT brand. I'm sure that my case is not the only example of your employee's attitude.

I'm still disappointed with ATT and consider moving to other service provider. 

Best regard,

Bert_W

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.